Service Desk Associate with German or Dutch - Non Technical

As Service Desk Associate you will be responsible for:

- Receives service requests via telephone, e-mail, fax, internet or through monitoring
- External / internal communications with other teams
- Monitor progress against customer SLAs
- Highlight errors/discrepancies in the customer data
- Participate in the delivery of other managed services

Požadujeme

Your experience and knowledge:

- 1,5+ years of professional experience in customer service field
- Working experience in an European Call Center /Shared-Service Center is appreciated
- Basic knowledge in business administration and/or network-skills
- Basic technical and analytical thinking
- Advanced in German or Dutch + English language

Nabízíme

We can offer:

- Great salary conditions + 10% yearly bonuses
- Opportunities for personal and professional development
- Meal vouchers, 5 weeks of holiday, mobile phone, notebook
- 3 sickdays, contribution for public transport ticket + pension insurance
- Language courses, providing certificates and much more...

Send me your CV in English, please, and I'll connect to you to discuss the details.

Looking forward to hearing from you soon!