Local IT Support (CZ - EN) in Strong Dutch Company!

Your tasks will be:

• To be the main contact person for users, accounts and countries and help them solve technical issues


• Work with ticketing system and knowledge database by submitting relevant details


• Performs first line analysis in order to assign tickets to an appropriate resolution group


• Answer incoming calls and manages the service desk mailbox


• Cooperate closely with Service Delivery team, mainly Incident manager


• Holds on-call standby out of office hours

Požadujeme

Your background:

• At least secondary school education


• Very good English and Czech/Slovak


• You enjoy communication with people and would like to be helpful


• Be able to work effectively even in stressful situations


• Basic knowledge (awareness) throughout the IT platforms and solutions

Nabízíme

Benefits:

• 5 weeks of vacation


• Meal vouchers


• Life insurance


• Discounted mobile tariff


• Discounted programs for employees


• Office near metro station B