IT Service Desk Analyst Wanted !!!!!!

• Recommendation of solutions and resolution of problems across a variety of IT platforms to minimize the impact of IT changes on business


• Logging and tracking requests, maintaining history records


• Understanding computerized data entry systems and uses of these systems to track activities


• Maintaining composure in critical situations


• Working closely with other team members and supporting teams in resolving open issues


• Daily communication with customers via phone and email


• First-month training (fully paid)

Požadujeme

• Speak fluent French. Fluency in other languages is an advantage.


• Previous experience in the IT help desk capacity or customer service background will be an advantage


• Experience in Lotus Notes troubleshooting will be an asset


• Strong customer focus, willingness to support


• Good general communication skills


• Good analytical problem-solving skills


• Prague based

Nabízíme

• The opportunity to work in a multicultural company.


• Stable employment and high standards of work.


• Competitive salary with attractive social fund and benefits.


• Friendly and dynamic work environment.


• 5 holiday weeks(3 sick days yearly)


• Meal Voucher,Contribution to Public Transportation,MultiSport ,Pension and Life insurance, BENEFLEX


• Mobile telephone